Frequently Asked Questions

Below are some common questions / answers. If you don't find the answer you need here, feel free to contact us at (304) 905-9860 or

Client FAQs

What Assistance is Available?

Children Services, Elderly Services, Outreach Services, Nutritional Support, Disaster Services, Migration and Refugee Services.

Do you have to be Catholic to receive services?

Many wonder if one must be Catholic to receive services from Catholic Charities WV. The answer: Certainly not! We don’t even ask!
The “Catholic” in our name is WHY we serve, not WHO.

Where is and How Do I Contact My Local Office?

Our main offices throughout the state are divided by region. Find your county below for more information about your regional office.

Eastern Region
Covering the counties of:
Berkeley, Grant, Hampshire, Hardy, Jefferson, Morgan, Pendleton, Preston, Randolph & Tucker

Northern Region
Covering the counties of:
Barbour Brooke, Doddridge, Gilmer, Hancock, Harrison, Lewis, Marion, MArshall, Monongalia, Ohio, Pleasants, Ritchie, Taylor, Tyler & Upshur

Southern Region
Covering the counties of:
Fayette, Greenbrier, McDowell, Mercer, Monroe, Nicholas, Pocahontas, Raleigh, Summers, Webster & Wyoming

Western Region
Covering the counties of:
Boone, Braxton, Cabell, Calhoun, Clay, Jackson, Kanawha, Lincoln, Logan, Mason, Mingo, Putman, Roane, Wayne, Wirt & Wood

Donor FAQs

Where Are You Located?

Catholic Charities West Virginia serves the entire state of West Virginia. The main office is located in Wheeling. General donations support where the need is the greatest. Please see the map for an office near you.

How Do I Support My Local Office?

Donations may be designated to a local outreach office, a region, a program by simply noting it on the envelope, check or by credit card from the cause page.

What Are Tax Incentives for Giving?

Catholic Charities West Virginia is a 501 c 3 charitable organization. Donations are deductible to the extent allowed by law. Some donations may qualify for West Virginia Neighborhood Investment tax credits when available. In addition, Planned Giving opportunities offer donor’s tax benefits. Charitable Organization Status information can be seen here.

How Do I Set Up Planned Giving?

Planned giving unites personal and financial goals with charitable giving objectives. In many cases they offer the donor the opportunity to make an impactful gift to Catholic Charities West Virginia as it serves the poor and works to reduce poverty in West Virginia.

Planned gifts provide vital support and stability for Catholic Charities WV now and in the future. Planned charitable giving takes many forms; please consider an option that best suits your family. For more information please contact Patricia Phillips, Director of Development and Marketing at (304) 905-9879.

For more information about Planned Giving, visit our Planned Giving Page.

How Do I Make a Pledge?

To make a pledge or schedule a recurring donation to your credit card, please contact the Development Office at 304-905-9860 ext 2024.

What Are My Rights As A Donor?

Donor’s Bill of Rights
The canonical principle that stipulates that “offerings given by the faithful for a certain purpose can be applied only for the same purpose,” (qtd. in USCCB Guidelines, 1)1 and best practices in donor relations developed and endorsed by Catholic and non-Catholic fundraising associations compel clearly defined expectations and assurances for donors to Catholic Charities West Virginia.

St. Justin in his First Apology, wrote, “Those who are well off, and who are also willing, give as each chooses. What is gathered is given to him who presides to assist orphans and widows, those whom illness or any other cause has deprived of resources, prisoners, immigrants and, in a word, all who are in need.” (qtd. in USCCB Guidelines, 5)

The following is accepted by the governing board and should be closely followed by all stakeholders involved in fundraising and donor relations on behalf of Catholic Charities WV.

1. Donors are to be informed of Catholic Charities WV’s mission and intended use of donated resources. In addition, donors are to be assured their gifts will be used for the purposes for which they were given.

2. Donors are to be assured of Catholic Charities WV’s capacity to use donations effectively according to the donor’s intent or as outlined in an appeal.

3. The identity of those serving on Catholic Charities WV’s governing board is readily available to donors in print and web media.

4. Access to the organization’s most recent audited financial statements is made readily available to donors.

5. Donors may expect to receive appropriate acknowledgment and recognition.

6. Donors are to be assured that information about their donation is handled with respect and with confidentiality to the extent permitted by law.

7. Donors may expect that all relationships with individuals representing Catholic Charities WV will be professional in nature and that the governing board will exercise prudent judgment in its stewardship responsibilities.

8. Donors are to be informed whether those seeking donations are volunteers, employees of Catholic Charities WV or third parties.

9. Donors have the opportunity for their names to be excluded from solicitations and mailing lists. In addition, donors are to be assured that CCWVa does not share its donor lists with unrelated third parties.

10. Donors are welcome and free to ask questions when making a donation and may expect to receive prompt, truthful and forthright answers.

For more information or to make a request, please contact the Director of Development & Marketing at Catholic Charities WV, 2000 Main Street, Wheeling, WV 26003 or at 304.905.9860 ext. 2023.

1 “Guidelines for Administering USCCB National Collections in Dioceses.” One Church, One Mission. 2011. Web. Mar. 30, 2016

Volunteer FAQs

How Do I Volunteer?

CCWVa offers many different volunteer opportunities. Visit the volunteer page to find out how you can participate in your region.

Do I Need a Background Check to Volunteer?

Certain volunteer positions may require background checks. To find out more information, contact CCWVa at (304) 905-9860.